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Traveling with Recalled Galaxy Note 7 Devices


Important Information for Customers Traveling with Recalled Galaxy Note 7 Devices


The United States Department of Transportation (DOT) has issued safety requirements for customers traveling with the recalled Samsung Galaxy Note 7. 


Click here for the safety requirements


The safety requirements include:


·       Turn off the device;

·       Disconnect the device from any charging equipment;

·       Disable all applications that could inadvertently activate the phone (e.g. alarm clock);

·       Protect the power switch to prevent the phone from being unintentionally activated or turned-on;

·       Keep the device in carry-on baggage or on their person, and do not place in checked baggage


For additional information on the Galaxy Note 7 recall, visit the CPSC website at  For additional information on returning your recalled Galaxy Note 7 device to the manufacturer, call 1-800-SAMSUNG or 1-800-726-7864.